Privacy Policy

1. Information We Collect

We collect information directly from you, automatically through your device, and from third-party services when enabled.

A. Personal & Account Information

• Identity Data: Full name, phone number, email address, physical address, and clinic name/details (for providers).
• Account Credentials: Username, password, and unique user identifiers.

B. Health & Clinical Data (Protected Information)

Because Pak Pregno Care provides specialized dental and health care management services, you or your provider may store and manage clinical information in the Application, including:

• Dental records, treatment plans, x-ray notes, and appointment histories.
• Maternal health milestones, gestational notes, and related oral healthcare tracking data.
• Billing records and procedure logs.

Note on Health Data: Clinical and patient data entered into Pak Pregno Care is encrypted at rest and in transit. We process this data solely to provide and support your care management services.

C. Usage & Device Data

Collected automatically when accessing the Application:

• Device Identifiers: IP address, operating system, device model, and unique device IDs.
• App Activity: Pages or screens viewed, features used, time and date of visits, and crash logs.

D. Third-Party Social Media Login Data

If you choose to register or log in using third-party accounts (e.g., Google, Facebook), we may collect your name, email address, and profile details associated with that account.

2. How We Use Your Information

We use the collected data for the following essential purposes:

• Core Service Delivery: To operate, manage, and maintain the Pak Pregno Care features (appointment scheduling, patient management, treatment logs, and notifications).
• Communication & Support: To respond to demo requests, support inquiries, WhatsApp/SMS notifications, and service update alerts.
• Data Security & Diagnostics: To monitor app performance, fix crashes, prevent fraud, and maintain data integrity.
• Legal Compliance: To comply with applicable health data regulations, local statutory laws, and enforce our legal terms.

3. Data Storage & Security

We implement industry-standard administrative, physical, and technical security measures to protect your data:

• Encryption: All data transmitted between your device and our servers uses HTTPS/TLS encryption. Sensitive health records are stored encrypted at rest.
• Access Control: Clinical data is restricted solely to authorized users (e.g., your designated clinic staff or individual user account).
• Retention: We retain personal and clinical information only as long as necessary to fulfill the purposes outlined in this policy or as required by medical record retention laws.

4. Sharing & Disclosure of Information

We do not sell your personal or health data to third parties. We may share information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our platform (e.g., encrypted cloud hosting, payment gateways like Apple App Store / Google Play In-App Payments, or email notifications).
• Legal Requirements: If required by law, subpoena, court order, or valid government request.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition, subject to the acquiring entity honoring this Privacy Policy.

5. Third-Party Services & Analytics

We may partner with third-party service providers to analyze app performance and improve our services:

• Google Analytics / Firebase: Used to collect anonymized usage analytics and crash reporting. Google Privacy Policy
• Payment Processors: Payment card details are handled directly by Apple App Store or Google Play Store in compliance with PCI-DSS standards. We do not store credit card details on our servers.

6. Your Data Rights & Choices

Depending on your jurisdiction (such as under the GDPR or CCPA frameworks), you have specific rights regarding your personal information:

• Access & Export: Request a copy of the personal data we hold about you.
• Correction: Request correction of incomplete or inaccurate records.
• Deletion: Request the erasure of your personal data when it is no longer needed for legal or service purposes.
• Opt-Out: Unsubscribe from promotional communications at any time using the “Unsubscribe” link in emails or through your device settings.
• Location & Permissions: Toggle camera, notification, or location permissions anytime via your device settings.

To exercise any of these rights, please contact us at info@pakpregnocare.com.

7. Children’s Privacy

Pak Pregno Care is not directed to children under the age of 13. We do not knowingly collect personal data from children without parental consent. If we become aware that a child under 13 has provided personal data, we will take prompt steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted directly within the Application or on our website with a revised “Last Updated” date. We encourage you to review this policy from time to time.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data security, please reach out to us:

• Email: info@pakpregnocare.com
• Website: https://pakpregnocare.com